Blood, Sweat and Espresso... Every Time

Deliveries & Returns

In order to ensure you receive your goods in a timely and cost effective manner, we work with a number of partners to offer you flexibility and the best value. Our packing and dispatching is Monday – Friday 9:00am – 4:00pm. Please note we are closed over Bank Holidays, orders will be dispatched once the office re-opens.

 

UK Standard delivery for orders under £100

 

Up to 1kg £5

over 1kg £10

 

Takes 2-4 days from dispatch and includes online tracking at www.royalmail.com/track or www.dpd.co.uk/tracking. Dispatch usually takes up to 5 working days. Parcels will be delivered Monday-Friday.

Due to increased demand as a result of COVID-19, our dispatch time is 3-5 working days, our warehouse team are working extremely hard to ensure all orders are dispatched quickly and safely, thank you for understanding.

 

UK Super Saver Delivery on orders over £100.00 – FREE

For all orders over £100 and regardless of weight he price is FREE! It takes 2-4 working days from dispatch.

Due to increased demand as a result of COVID-19, our dispatch time is 3-5 working days, our warehouse team are working extremely hard to ensure all orders are dispatched quickly and safely, thank you for understanding.

You will receive an email when your parcel is dispatched from our warehouse and on the day it is due to be delivered. It can also be tracked online at www.royalmail.com/track or www.dpd.co.uk/tracking.

Parcels will be delivered Monday – Friday.

 

Next Day Delivery

Orders must be placed before 2pm Monday-Friday and can be tracked via www.dpd.co.uk/tracking Any orders placed on a Friday will not be delivered until the following Monday.

 

Republic of Ireland

You’ll receive an email when the parcel is dispatched from our warehouse, when it is received by our couriers and when it is due for delivery. You can track your parcel online at www.royalmail.com/track or www.dpd.co.uk/tracking. Parcels will be delivered Monday – Friday.

 

Where we deliver

Where we currently deliver via our online shop:

  • UK
  • Northern Ireland
  • Scottish Highlands and Islands
  • Republic of Ireland
  • Channel Islands
  • Isle of Wight

 

We can deliver to other countries worldwide, please contact enquiries@rapidocoffeeservices.co.uk to enquire about delivery charges.

European, Non-European & International countries are charged by weight and the country you are sending to. Cost of delivery will be calculated for you at the checkout. Transit times vary.

There are some countries that have restrictions on items being imported and may incur a cost at customs or refuse entry of the item to the country. Please check your chosen country and their import rules before placing an order with us. Rapido Coffee services Ltd cannot be held liable for these additional charges. Parcels can be tracked.

 

Returns

If you find that the items you have ordered are unsuitable for your needs then you may return them within 14 days of receiving the goods. Please contact Customer Services on 07710736798 or enquiries@rapidocoffeeservices.co.uk with details of why the product is unsuitable. Please note that return carriage charges are non-refundable. We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange.

 

Faulty Goods

In the unlikely event that our products reach you in less than satisfactory condition please contact Customer Services on 07710736798 or enquiries@rapidocoffeeservices.co.uk within 14 days of receipt of goods. We will refund/exchange on receipt of the faulty goods.*

*We advise you to obtain a receipt or some proof of sending the item(s). Royal Mail advise to wait up to 15 working days before claiming a parcel as lost. If you have proof of sending, we will replace or refund the item(s) and reclaim the costs through Royal Mail. If you have no proof of sending, or choose to return an item using any other postage service, you will need to contact the appropriate postage service if the parcel is lost as the contract of postage is between you and them in this case.

 

Please note

We are unable to trace parcels that are being returned if they are still within the stated delivery time frame. Please wait until this time is up before contacting us regarding goods not received. Please see your selected delivery option for time frames. We are unable to store parcels for dispatch at a later date. Please only order when you or the recipient is ready to receive.